AI in Retail
September 10, 2025
Partnerships in the Age of Agentic AI: Why Modularity Matters More Than Features
In the era of agentic AI, retail success depends less on individual features and more on modular, interoperable partnerships. Real impact comes when AI agents seamlessly integrate with existing systems—like OMS or CRM—to optimize operations, reduce costs, and improve customer experience. From lowering split shipments to smarter inventory placement, these “invisible handshakes” between technologies demonstrate that composability and collaboration, supported by trust and alignment between partners, drive meaningful business outcomes. In retail AI, ecosystems—not standalone tools—win.
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