Introduction
Embark on a journey of customer success strategies with Olivier Fisty-Amenouvor, Senior Customer Success Manager at Camunda. Olivier sheds light on the growing importance of customer success in achieving rapid growth, intertwined growth strategies, and the transformative role of AI in streamlining customer success professionals’ responsibilities
Olivier Fisty-Amenouvor- Senior Customer Success Manager Camunda
1- Customer Success will continue to take a pivotal and central place in all Organizations. Not that it wasn’t prior, but it will become more and more critical that in order to achieve rapid growth, rapid adoption and success, Organizations would need to invest in Customer Success more than ever before.
Successful organizations are using all 3 known growth strategies effectively in an intertwined manner . You cannot just follow one or the other in an isolated fashion . Organizations will continue to get new revenues through sales-led growth, also have their great product be its own marketer through product-led growth, and finally invest in great customer experience and create advocates and referrers through customer-led growth, with the help of their customer success teams
The Rise of AI creates a momentous opportunity for Customer Success Leaders and Professionals to leverage it in order to do our jobs faster and efficiently. It will eliminate the time we spend on performing the “admin” side of our jobs so we could use that time to do more strategic activities with our clients.
About Olivier
Highly motivated award-winning Multilingual Senior Customer Success Professional with a strong background in building and developing strategic clients relationships with a deep focus on clients onboarding , customer retention , proactive engagement to ensure product adoption, and renewal of existing clients’ enterprise with emphasis on vertical/horizontal expansions to increase revenue with the sole focus on clients getting a great return of investment from our business relationship.
Company
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. With Camunda, business users and developers collaborate using BPMN to model end-to-end processes and run sophisticated automation with the speed, scale, and resilience required to stay competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone design, orchestrate, and improve business-critical processes with Camunda to accelerate digital transformation.