Introduction
Dive into the realm of customer success with Michelle Fleishman, the Senior Director of Revenue Growth and Retention at Scoir, Inc. Michelle shares valuable insights on crafting a personalized customer experience that fosters loyalty and success. Explore the strategic use of data and analytics to gain profound insights and identify areas for improvement. Learn how Scoir, Inc. has cultivated a customer-centric culture, ensuring that customer success is a driving force in every decision. Join Michelle in unraveling the secrets behind Scoir’s triumphs in delivering exceptional customer experiences.
Michelle Fleishman - VP of Customer Success
- Focus on creating a personalized customer experience. By understanding customers’ needs and preferences, you can create a tailored experience that will help build customer loyalty and trust.
- Utilize data and analytics to gain insights into customer behavior and preferences. This will help you identify areas for improvement and create strategies to better serve customers.
- Develop a customer-centric culture within your organization. This will ensure that customer success and experience are at the forefront of all decisions and initiatives.
About Michelle Fleishman
Results-driven Global VP of Customer Success and Support with a proven track record of driving customer satisfaction, retention, and revenue growth in the SaaS industry. A strategic leader with extensive experience leading cross-functional teams and developing customer-centric cultures. Expertise in creating and executing comprehensive customer success strategies, optimizing revenue opportunities, and leveraging data analytics to deliver customized solutions. Skilled in building strong relationships with clients, stakeholders, and partners to foster collaboration and drive business success. Adept at streamlining processes, enhancing efficiency, and delivering exceptional customer experiences. Committed to staying ahead of industry trends and driving innovation within the customer success function.
About Scoir Inc
Scoir is a cloud-based college admissions network designed to expand college access and improve student outcomes. We connect students, families, high schools, and colleges for a better admissions experience. Our mission is to expand college access and improve collegiate outcomes. We envision a world where every student understands and appreciates his or her unique talents and pursues interesting career paths well-suited to those abilities.