Introduction
Join Bala Nair, Vice President of Customer Success at Akamai Technologies, as he shares profound insights into the world of customer success. Bala advocates for a shift towards outcomes over outputs, emphasizing the strategic role of being a trusted advisor. Dive into the art of delighting customers through responsiveness, setting expectations, and proactive advocacy, ensuring they extract the maximum value from their investment.
Bala Nair Vice President, Customer Success at Akamai Technologies
- Focusing on outcomes v/s Outputs. Focusing on the outcomes that the customer is hoping to achieve ensures that you are really highlighting the value and the impact of your product.
- Being a trusted advisor – Ensuring that you have a trained & skilled workforce that is not only knowledgable about your products but also the industry and the landscape.
- Delighting the customer by being responsive, setting the right expectations, advocating for their needs within the company & ensuring that they are making full use of the product or service they bought.
About Bala Nair
About Company
At Akamai, we make life better for billions of people, billions of times a day. Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. They may not know it, but Akamai is there, powering and protecting life online. Over 20 years ago, we set out to solve the toughest challenge of the early internet: the “World Wide Wait.” And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Our leading security, compute, and delivery solutions are helping global companies make life better for billions of people, billions of times a day. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Want to power and protect life online, by solving the toughest challenges? Be part of an amazing team.