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Explore customer-centric strategies with Laura M Balster, Director of Customer Success at Intranet Connections. Laura emphasizes prioritizing customer needs and delivering consistently excellent support

Laura M. Balster- Director of Customer Success, Intranet Connections

  • Focus on the customer before the product.
  • Welcome input to help create the most effective roadmap.
  • Provide consistently excellent support.

About Laura M Balster

Laura M. Balster has nearly three decades experience as a leading manager in the financial industry, and more recently 3.5 years working with intranet software clients all over the world. She is a public speaker, published author, and creative internal communications specialist.

Ms. Balster excels in team development and building strong, trusting relationships with colleagues. She is an empathetic leader known for her professionalism and high level of integrity.

About Company

IC transforms businesses with state-of-the-art internal comms software. Since 1999, we have connected workers to their organization’s goals and each other. Adopting our purpose-built software has led to measurable successes for our customers: productivity increases, turnover decreases, and better employee experiences. Our modern and secure intranet solution is revenue-boosting and packed with one-of-a-kind features, such as our multi-channel messaging tool. But it’s our team of experts who set us apart—they provide hands-on support and best practice guidance to our customers every step of the way.

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