Introduction
Discover the secrets to unlocking customer success with Parmeet Kaur, Vice President of Renewals and Support at SecurityScorecard. Gain insights into understanding the customer journey, prioritizing customer obsession, and optimizing onboarding and enablement processes for enhanced customer experiences.
Parmeet Kaur, Vice President Renewals andSupport at SecurityScorecard
- Customer Journey: Gain insights into the customer’s journey and the contribution of your product to their business. In essence, understand how customers derive value from your products and services.
- Customer Obsessed: Always keep an open seat for the customer in your discussions and decision-making, ensuring that their perspective guides your decision.
- Onboarding and Enablement: Effective onboarding is essential because it sets the stage for a positive customer experience, reduces churn, and increases the likelihood of customers realizing the full potential of your product or service. It’s a continuous process that evolves as your product and customer needs change over time
About Parmeet Kaur
About Company
Funded by world-class investors, including Evolution Equity Partners, Silver Lake Partners, Sequoia Capital, GV, Riverwood Capital, and others, SecurityScorecard is the global leader in cybersecurity ratings, response, and resilience, with more than 12 million companies continuously rated. Founded in 2013 by security and risk experts Dr. Aleksandr Yampolskiy and Sam Kassoumeh, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, cyber insurance underwriting, and regulatory oversight.