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Explore the strategic customer engagement vision of Casey Bernart. Casey shares insights on architecting a comprehensive CX strategy that engages prospects, leads, and customers throughout their brand journey. Learn about creating scalable frameworks for customer acquisition, support, and retention, while aligning organizational goals with customer-centric principles to promote growth and satisfaction.

Casey Bernart-Customer Experience ExecutiveCustomer Experience ExecutiveCustomer Experience ExecutiveCustomer Experience ExecutiveCC


● Architect a strategic CX vision for engaging with prospects, leads, and customers throughout the entire brand journey

● Generate data-driven and scalable frameworks for acquiring, supporting, and retaining customers

● Create customer segments, ideal profiles, and journey maps to streamline touchpoints, accelerate growth, and maximize profitability


● Develop organizational goals to increase customer acquisition, enhance satisfaction, and promote expansion

● Cultivate a constructive company culture and build brand loyalty by aligning internal priorities with external ethos

● Implement processes to optimize operational efficiency and deliver consistent experiences for every interaction within the customer lifecycle


● Leverage automated technology that reduces time spent on invaluable actions to increase opportunities for valuable interactions

● Remove unnecessary contributors to employee burnout and adoption discrepancies (It’s 2024 – conducting extensive, live user training is simply inefficient and ineffective)

● Implement feedback loops, monitor analytics, and asses results to continuously improve outcomes

About Casey Bernart

About Company

RefAssured is reference checking…reimagined. We understand the challenges staffing agencies face, and get what it takes to compete in a complex industry. Built on decades of experience, we are a true consultative partner—helping agencies seamlessly automate reference checking to validate talent quality, impart third-party credibility, improve critical KPIs, and transform new leads into added revenue. The cost of a bad hire is expensive. Up to 30% of the employee’s first-year earnings, to be exact. Modern staffing must drive revenue, accelerate hiring, and deliver top-tier candidates. RefAssured does it all and more with one simple tool, trusted and used by Bullhorn Ventures and staffing industry veterans. Experience a faster time to interview, offer, and hire with reference checking that changes the game!

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