Introduction
Embark on a transformative journey with Emily Alves Dos Santos, Head of Partnerships at +Purpose. Emily unveils the secrets behind crafting personalized customer experiences, building strong relationships, and mastering effective communication in the realm of customer success. Discover the keys to establishing deep connections, fostering loyalty, and maintaining robust customer relationships at +Purpose.
Emily Alves Dos Santos - Head of Partnerships
- Creating personalized experiences: To truly understand your customers’ needs, you need to create personalized experiences for them. This will help you establish a deeper connection and trust with your customers, leading to long-term loyalty.
- Building strong relationships: Building strong relationships with customers is crucial to customer success. As humans, we value personal connections and getting to know each customer on a personal level can help build a strong and lasting relationship.
- Communication: Communication is key to maintaining a strong relationship with customers. It’s important to keep them informed about any updates, changes or issues and be responsive to their needs. When things go wrong, customers need to know they have someone they can reach out to who will listen and help them.
About Emily Alves Dos Santos
Dynamic Sales and Account Management Leader driving impactful partnerships in the e-commerce sector. Proven success in bridging e-commerce brands with nonprofits and organizations through innovative strategies. Adept in fostering agency collaborations, executing outbound sales initiatives, cultivating robust relationships, and leveraging social engagement to enhance lead generation and brand amplification. Proficient in collaborating with C-suite executives, managing project workflows, and crafting impactful pitch decks to secure high-value partnerships.
About Company
AddPurpose specializes in helping business create or expand their social impact programs, enabling them to leverage their influence and resources for meaningful change. Our mission is to foster a new era of purpose-driven business by connecting brands with causes that align with their values and amplifying their impact through micro-lending. At AddPurpose, we understand that social responsibility is not just a trend; it’s a fundamental shift in the way businesses operate. We believe that every brand has the power to create lasting change, and we’re here to guide them on their journey. Through our comprehensive suite of services, we work closely with our clients to identify social issues that matter most to them and develop tailored strategies to maximize their positive influence. One of our key innovations is the integration of cause selection at checkout. We offer brands a unique opportunity to engage their customers by allowing them to choose the cause the brand supports during their purchase. This personalized approach fosters a sense of community and empowers customers to be active participants in the social impact process. With AddPurpose, brands can not only enhance their reputation and customer loyalty, but also drive tangible change in communities locally and around the world. Join us as we shape a future where purpose and profit go hand in hand.