Introduction
Embark on a journey of customer success excellence with Mavi Etzyon-Grizer, the Global Director of Customer Success at WIZ. Mavi shares invaluable insights into crafting a customer success blueprint focused on proactive engagement, trust building, and delivering a continual customer experience. Explore the strategic advantage of introducing Customer Success Managers early in the customer journey, establishing trust, nurturing relationships, and ensuring sustained engagement. Join Mavi in unraveling the secrets to successful customer relationships and laying the groundwork for long-term customer advocacy.
Mavi Etzyon-Grizer Global Director of Customer Success
- Proactively reaching out to customers helps in maintaining relationships and surfaces issues before they become real issues.
- Introducing CSM as early as possible builds more trust and ensures a continuous customer experience from pre-sale to post-sales. That helps in creating trust, building relationships, and securing engagement.
- Building a success plan that is tied to the customer’s business goals helps in understanding the value of the product and ensures the customer’s commitment throughout the engagement.
About Mavi Etzyon-Grizer
I am an experienced and highly motivated manager with a specialty in the cyber security and identity area. Managing a group of customer experience teams worldwide.
Proven ability to manage global multi-cultural teams throughout all the product life cycle, from pre-sale efforts to mass production and post-production support.
Managerial, documentation, Pre-Sales, and hands-on abilities.
About Company
Organizations of all sizes and industries use Wiz to rapidly identify and remove the most critical risks in AWS, Azure, GCP, OCI, Alibaba Cloud and Kubernetes so they can build faster and more securely.