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Discover the true essence of customer success with Haig Kingston, Head of Customer Success at OpenBlend. Haig emphasizes the pivotal role of placing the customer at the center of every organizational initiative. Explore the transformative impact of showcasing customer and partnership success, making customers feel like rockstars. Haig unveils the simplicity behind recognizing and appreciating customer value, underlining that, in the realm of customer success, it’s the customer’s value that takes precedence. Join Haig Kingston on a journey into the core principles of customer success at OpenBlend.

Haig Kingston - Head of Customer Success, Zellis

  • The key to Customer Success is in the title itself. The customer should be at the centre of everything you do and that should come from across the entire organisation.
  • Showcase the success of both your customers and your partnerships, as a previous CCO once said to me, and I hope he doesn’t mind me using this phrase “Customers want to be rockstars too”.
  • Recognizing and identifying customer value doesn’t have to be as complicated as you may think. Sometimes, the smallest things can provide the biggest return. Remember, it’s the customer’s value, not yours.
  • Customers are your biggest asset! Downward-trending customers provide opportunities, and, as you guessed it, upward-trending customers also provide opportunities. Never be afraid to recognize the value in both sets of customer profiles and demonstrate ‘true customer success‘ in both scenarios

About Haig Kingston

Experienced Account Manager and Account Management Leader, with a demonstrated history of working within the Professional and Payroll industry.

Skilled in Account Management, Customer Services, Client Services, Customer Relationship Management, Management. Strong sales professional graduated from Lewes Priory School.

About Company

Modernise your approach to performance management with coaching-led conversations. The OpenBlend platform empowers managers to move away from a tick-box approach to performance management and drive effective one-to-one conversations with their employees that go beyond objectives. This ensures that key aspects such as individual drivers and motivation, wellbeing, personal development and feedback can be discussed alongside objectives and OKRs to truly enable employees to perform at their best.


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